A Greenwich Village resident who picked up an Umami Burger order to go over the weekend got to savor a couple of other sensations beyond umami. The first, probably best described as “WTF,” followed the realization that the words “Trash like you” were conspicuously scribbled on the side of the box for his daughter’s order from the company’s Chelsea location. The second was more of an all-out anger that occurred once the note-writer contacted the family to explain why he’d put it there.
The unnamed employee told Tom Borghesan that Umami Burger’s kitchen staff had been using the cardboard box as a makeshift “trash can for the entire day.” When the restaurant eventually ran out of takeout containers, the box was emptied and put to its intended use.
The employee told the father that he had been fired for writing the note. Feeling the situation had escalated to something “a lot more severe now than just handwriting on a box,” Borghesan called and visited Umami Burger enough times that he says CEO Paul Clayton himself phoned him back. Clayton denied the worker’s account, and a spokesperson for the chainlet has since said the writing was an “obvious mistake and was not intended for the customer.” Umami Burger also said it has apologized and is “dealing with the matter internally.”