We were just talking about a friend of ours doing stages and blogging about it and here comes another one. Kiki Luthringshausen does Beauty and Her Feast, which is part blog, part events with chefs, part video… there’s a lot going on. Anyway, she had been tempted for some time to take culinary school classes, but instead she was persuaded to save thousands and to try to stage at some restaurants. John des Rosiers took the bait and invited her to come work at Moderno. There’s plenty of description of working the line, of course, but we were most intrigued by this account of what happens when a customer sends a dish back for the wrong reasons:
That’s not to say each complaint isn’t valid but some definitely cross a line nor is the customer always right. A pizza came back, half eaten, with a “too salty” objection. We grabbed the untouched slices and tasted knowing that NO SALT was even added to the pizza. Cheese is naturally salty… My response to the chef was just that, the customer doesn’t understand the cheese. But that isn’t the message you send back out to the dining room. A chef simply sends, “We’re sorry you didn’t care for the pizza, can we bring you something else?”
Read the whole post here.