Universal Hub recently alerted us to something pretty neat. Over on the Davis Square LiveJournal community, Boloco CEO and co-founder John Pepper has started a thread responding to people’s criticisms about the Davis Square Boloco location, which is currently up for sale while Boloco explores its options. It’s a really rare display of transparency from a restaurateur: Pepper concedes several major flaws with the location, including that the acoustics “suck”, the location is “admittedly tough…too far from either Porter or Davis to win the convenience game” and the space itself is “far too sparse and needs to be warmed up so it doesn’t feel quite so big.” Pepper has always been media-savvy (we once briefly mentioned Boloco in a post and, within two days, he had left a comment offering readers free burritos and sent us an email), but this is above and beyond any ordinary standards of engagement.
Boloco can be something of a polarizing restaurant, but regardless of your feelings on the chain, you have to admit that John Pepper is doing something pretty neat. He even seems to be going through all the comments on the thread and individually responding to each suggestion given. We suspect it’s an unrealistic dream, but we would love to see this sort of accessibility take off as a trend among Boston restaurateurs. After all, from LiveJournal to Chowhound to MP’s very own user reviews, the internet is full of people expressing their thoughts on restaurants. Wouldn’t it make sense for more restaurateurs to listen?
Look, You Have a Choice: You Can Start Eating at the Davis Square Boloco or You Can Watch It Close [Universal Hub]
Boloco Mystery Solved! Pepper Speaks… [Davis Square LiveJournal Community]
Boloco [Official Site]