In the past few weeks, the Internets have been going a little crazy about The Upper Crust. Chowhound has hosted a very active thread about the Upper Crust on which the pizza is called everything from “just lousy” to “awesome.” On the one hand, pretty much every thread on Chowhound could essentially be summarized with the phrase “different strokes for different folks”, but on the other hand, this level of polarization does seem a bit much. Further complicating matters is local blog megorious. Early last week, megorious’ Ryan Saucier (whose last name we are very jealous of, incidentally) wrote a post alleging continued poor treatment at The Upper Crust’s Coolidge Corner location. Saucier reported that he had sent an email to TOC general manager Patrick Joyce who had been extremely helpful and apologetic. When Saucier then ordered another pizza from TOC, he reports that he received an extraordinarily messy pie which he perceived as a direct retaliation for his complaints. Saucier then called for a boycott.
We’ve always basically liked The Upper Crust. We never thought it was transcendent, but it can be relied on for a good slice and it’s certainly conveniently located. We’ve never found the service to be remarkable in either direction. Basically, we’re neutral. We’re not inclined to especially believe in the concept of a vindicative staff ruining pizzas for those who dare complain, but we’re also certainly not dismissing or disbelieving Saucier’s claims out of hand. So in the end, dear reader, we put it to you: how do you feel about The Upper Crust? Leave us a comment or shoot us an email and let us know what you think.
[Photo: The Upper Crust]