Customers "spoke very loudly" and "voted with their feet."
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The owner of several restaurants had been testing out a gratuity-free system, but says it didn't work out as well as he'd hoped.
“The industry has been the same way for so long ... Of course, it's been weirdly emotional and frustrating and anxiety-causing.”
He argues a sticker in windows across town "would simplify things tremendously."
Where to eat if you want to go all service-included, all the time.
He's changing his policy at Fedora to start.
All of his restaurants will be gratuity-free by the end of next year.
They claim they should have been paid more per hour.
"We will retract the surcharge and reconfigure our menu pricing instead."
The restaurant will go service-included in 2016.
The Modern's conspicuous "hospitality included" notice isn't fazing stubborn diners.
"I like the arguments. I like the weirdness."
"... your insecurity as a woman is heartbreaking."
Joe's Crab Shack will go gratuity-free at all 130 locations.
“Being a woman and serving people can be uncomfortable at times," says Renee Erickson.
A former Union Square Cafe employee says things aren't likely to change too much at "the house of yes."
Danny Meyer's Union Square Hospitality Group hosted 100 guests for a question-and-answer session about their decision to implement a "Hospitality Included" policy.
"Such a radical change in the system will come at a price, and I'm worried and intrigued to see what that is."
"I'm on the record as being anti-tip. The whole custom is absurd, and there’s really nothing that’s voluntary about it."
Within the next year, he plans to implement a "hospitality included" program and raise wages for employees.